FREQUENTLY ASKED QUESTIONS
– WHERE ARE YOU LOCATED?
We are currently located in London, United Kingdom
– HOW GOOD IS THE QUALITY OF YOUR PRODUCTS?
We sell very high quality Stencils, Decals, Paintbrushes, Accessories & Tools. All our Stencils and Decals are cut on professional vinyl cutters in our workshop and the cuts are pixel perfect. We sell these products to customisers all over the world, and in bulk, and we’re happy to say that we get nothing but great, positive feedback!
– HOW SOON WILL MY PACKAGE BE SHIPPED?
All orders are processed and shipped either the same day or the next working day.
– HOW LONG IS THE SHIPPING TIME?
All shipping options and time frames will be presented at checkout in the shipping section.
– HOW DO I TRACK MY PACKAGE? (INTERNATIONAL ORDERS)
International Tracked orders will receive a tracking number via the shipment email once the item ships out. If you did not receive a shipping confirmation, please contact us so we will send you the info. Please wait a few days for the tracking number to be updated.
– I RECEIVED THE WRONG ITEM OR RECEIVED DAMAGED GOODS. HOW DO I HANDLE THIS?
Every package we ship is well packaged and shipped securly. If you do however receive the wrong item or damaged goods, please contact us with your order number and description of what is wrong. You will also need to provide clear pictures so we can confirm. We will reply ASAP.
– DO YOU ACCEPT RETURNS OR EXCHANGES?
Due to the nature of the business, Returns & Refunds are unfortunately not accepted. We sell items that are made to order and are all produced individually in our Workshop. However, as the seller, I can promise the products are always prepared & dispatched to the highest degree of quality and we have had nothing but high praises so far from our customers!
– I’M AN INTERNATIONAL CUSTOMER AND HAVE TO PAY A CUSTOMS DUTY FEE IN ORDER TO RECEIVE MY PACKAGE, WHY IS THIS?
Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country. The Customs Duty Rate is a percentage. This percentage is determined by the total purchased value of the article(s) paid at a foreign country and not based on factors such as quality, size, or weight. The Harmonized Tariff System (HTS) provides duty rates for virtually every existing item. We are not at all responsible for this fee and can not control how much you will need to pay when the item enters your country.